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Need to start a return?
Fill Out Returns FormNeed to arrange a product return due to change of mind, we're here to help.
Shipping & Delivery Information
Christmas Shipping Information
We work very hard over the Christmas period to ensure our customers needs are met. All orders leave our warehouse within 24 hours of being placed, even at this time of year.
According to the latest information from our couriers, the cut-off dates for Christmas deliveries are as follows:
NSW, QLD and VIC: 18th December
ACT and SA: 16th December
Tasmania, WA and NT: 14th December
*Some postcodes, especially those in more rural areas, may take longer than the above guidelines
** These are guidelines only, and we cannot guarantee the successful delivery of your order within a specific timeframe.
Do you offer free shipping?
Within Australia
i-Glide Scooters offers free standard shipping within Australia on all orders over $50.
For orders under $50 we have a flat-rate delivery fee of $10 for standard shipping.
To New Zealand
All orders to New Zealand have a flat-rate delivery fee of $20NZD.
Is there an express delivery option?
We don't offer an express delivery option, but all our orders are despatched within 24 hours, and typically arrive within 5 business days to most Australian addresses.
How long does delivery take?
All orders are dispatched within one business day of being placed.
Standard delivery takes approximately 2 to 5 business days across most of metro Australia. Some regional areas may incur longer delivery times.
Most deliveries to New Zealand take between 4 and 10 business days. Due to customs clearance timeframes, however, some orders may incur a longer delivery time than expected.
Do you ship to PO Boxes?
We DO NOT ship to PO Boxes.
You must provide a physical residential or business address as your chosen delivery address.
How do I track my order?
You will receive a tracking number as soon as your order is
despatched from our warehouse.
You can track your order via that tracking number all the
way through to its delivery to your chosen address.
What if there's an issue with my delivery?
Please contact our customer support team directly so that we can resolve your issue.
What if I need to return something?
If you need to return a product to us for any reason, simply fill out the returns form and we'll be in contact with you shortly.
Buying Guides
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Stop Driving, Start Scooting and Begin to Love ...
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Stop Driving, Start Scooting and Begin to Love ...
In a world dominated by screens, the trip to school is a rare opportunity to disconnect and get moving. "Active travel"— scooting instead of driving—isn't just about saving fuel; it's...
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i-Glide’s Commitment to Quality & Innovation
Redefining Scooters with Purpose At i-Glide, we don’t just build scooters—we engineer freedom, independence, and reliability. Our mission is to create scooters that stand the test of time, combining exceptional...
i-Glide’s Commitment to Quality & Innovation
Redefining Scooters with Purpose At i-Glide, we don’t just build scooters—we engineer freedom, independence, and reliability. Our mission is to create scooters that stand the test of time, combining exceptional...
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Best 3-Wheel Scooter in Australia
Finding the best scooter for your child in Australia can be quite a challenge with so many options available. Parents want a scooter that is safe, durable, and fun for...
Best 3-Wheel Scooter in Australia
Finding the best scooter for your child in Australia can be quite a challenge with so many options available. Parents want a scooter that is safe, durable, and fun for...
